Engage the Experts - Object Orientation and OCR via the IDOL Media Server

Software

Micro Focus Content Manager version 9.3 and 9.4 (tested, likely similar for other versions)

Issue

Objects added to CM upside down are OCR'd by the IDOL Media Server as if they are the right way up (so it attempts to match the text and you just end up with a rendition of a bunch of upside down characters), while objects on their side do not OCR at all, instead they return a status of 'Media Server could not find any image text associated with this document'.

Resolution

IDOL has the ability to identify if an object has been added to the system on its side or upside down, however, the configuration to complete this is not added by default.

The configuration item is;

orientation = any

and should be added to the TRIM_Media_Server_OCR.cfg in the [OCR] section.

The steps are;

1. Stop IDOL Media Server Service

2. Update the TRIM_Media_Server_OCR.cfg

3. Start the IDOL Media Server Service

4. Test

For clarity, the config file should be updated in the following section;

[OCR] 
Type = ocr 
// Process printed document pages (rather than generic photos) 
OCRMode = document 
// Add any relevant languages to this list 
Languages = en 
// Filter out lower confidence words 
WordRejectThreshold = 60 
// Orientation Settings
Orientation = any